My second trip to US was an complete business trip. I was there for a week and every day in a new city.
International flight this time was through Star alliance members - Lufthansa and Continental. And both of them was a bad experience. The service for these mammoth organizations are average. I guess they are surviving because of sheer size and network muscle. Flight from Mumbai to Frankfurt did not have a personal entertainment and even onward to US had limited options. I was excited for return from Continental because of direct flight from Newark to Mumbai, but I missed the flight due to delay in connecting. The service again post delay was poor.
In internal US flight, I had the opportunity to travel in Southwest. As I had read many case study during my MBA days, the experience proved amazing. Their operations process, informal and friendly service was like a wave of fresh air.
Could not see much of US this time except the famous arc in St Loius.
International flight this time was through Star alliance members - Lufthansa and Continental. And both of them was a bad experience. The service for these mammoth organizations are average. I guess they are surviving because of sheer size and network muscle. Flight from Mumbai to Frankfurt did not have a personal entertainment and even onward to US had limited options. I was excited for return from Continental because of direct flight from Newark to Mumbai, but I missed the flight due to delay in connecting. The service again post delay was poor.
In internal US flight, I had the opportunity to travel in Southwest. As I had read many case study during my MBA days, the experience proved amazing. Their operations process, informal and friendly service was like a wave of fresh air.
Could not see much of US this time except the famous arc in St Loius.
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